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Path Of Exile had a difficult week of expansion issues and PR strugglesIt definitely wasn’t a smooth launch weekend
It definitely wasn’t a smooth launch weekend
On Ultimatum’s launch day, players were struggling to get through Path Of Exile’s login queue off the bat. “At the rate that it was emptying, it’d be at least two hours to get everyone into the game,“Grinding Gear explainin a post about the many issues they faced on launch day. Later on, they say “the realm freaked out and dumped most of the players out, then continued to do this roughly every ten minutes or so for the rest of the day.” Grinding Gear’s post gets into additional details on exactly what caused the instability on launch day.
Getting queues and servers fixed eventually required downtime for the game, though Grinding Gear haveupdated to saythat stability issues appear to be resolved now.
The PC Gaming Weekspot: Outriders Review! Oddworld: Soulstorm Review! Resident Evil Village!Watch on YouTube
The PC Gaming Weekspot: Outriders Review! Oddworld: Soulstorm Review! Resident Evil Village!
Further complicating what was already a headache of a launch day, Grinding Gear say they had also arranged for some Path Of Exile livestreamers to play at launch as part of a paid marketing campaign. Those livestreamers were experiencing the same login queue issues as other players during the time they were being paid to play the game.
Grinding Gear say they won’t allow streamers to jump the queue in the future and that they’ll plan their marketing campaigns with contigencies for a situation like this.
Earlier in the week, Grinding Gear were already looking into a totally different issue. Attention had gathered around a player claiming to have been banned from Path Of Exile for using a macro that was neccessary for them to play the game due to a physical disability. The post was brought to the attention of Able Gamers COO Steven Spohn,to whom GGG respondedsaying they couldn’t find record of the ban in question but had reached out to the original poster.
“It’s undermining the legitimacy of real issues and the Twitter thread caused us some pretty bad PR damage,” Grinding Geartold PC Gamer. Spohn alsoexpressed frustrationwith the situation, saying “[The poster] made the world a harder place for legitimately disabled people to get the attention of devs.”
